Refund Policy for Redzo

Effective Date: 03/01/2025

1. Overview

We strive to provide excellent service and products. If you are not satisfied with your purchase, our refund policy outlines the conditions and process for requesting a refund.

2. Eligibility for Refunds

• Refunds are applicable only for orders that meet the following criteria:
  • The item was not delivered.
  • The item received was damaged or defective.
  • The service provided did not meet agreed expectations.
• Requests for refunds must be submitted within 7 business days of the delivery date.

3. Non-Refundable Items

The following items/services are not eligible for refunds:

• Perishable goods (e.g., food items) that have been consumed or partially used.
• Gift cards and promotional discounts.
• Items/services purchased on a "final sale" basis.

4. Refund Process

• Contact our support team at admin@redzo.in to initiate a refund request.
• Provide proof of purchase, including the order number and receipt.
• Submit photos or evidence for damaged or defective items.

Our team will review your request and respond within 7 Business Days.. If approved, the refund will be processed via the original payment method within 7 Business Days.

5. Exchanges

If you received a defective or incorrect item, we offer an exchange instead of a refund. Contact our support team for assistance.

6. Contact Us

If you have questions or concerns about our refund policy, please contact us:

• Email: admin@redzo.in
• Address: 10, Post Office St, Ranipet, Sholinghur, Tamil Nadu 631102,India